Your Data Protection at ib88
We built our privacy framework around your account safety. Every transaction—whether via QRIS, DANA, OVO or GoPay—runs through encrypted channels. This policy explains how we collect, store and...
Privacy Policy Overview
ib88 collects account information—name, email, contact details, payment data—to maintain your lobby access, process QRIS, DANA, OVO and GoPay deposits, and fulfil regulatory obligations in supported Indonesian regions. We encrypt all payment flows and do not share personal data with third parties except where legally required or with trusted payment processors. Your data remains on secure servers. You may request account information
or deletion where local law permits. This policy applies whenever you access our platform.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Support
Email Support
Reach our privacy team at [email protected] for data requests, policy clarifications or account security concerns. Responses typically arrive within 24 hours.
Live Chat
Jump into our live chat directly from the lobby footer. Our team can walk you through privacy settings, payment security and data-handling procedures instantly.
Account Settings
View, update or manage your stored data from your account dashboard. Privacy controls for marketing preferences and data visibility are located under 'Settings > Privacy'.
Policy Trust & Compliance Signals
Encryption Standard
All account, payment and personal data flows use industry-standard TLS 1.2+ encryption. QRIS, DANA, OVO and GoPay transactions are tokenized before storage.
Regional Compliance
Our privacy framework adheres to Indonesian data protection principles and supported regional regulations. We audit our data handling annually with independent third-party partners.
Payment Card Security
All payment flows—whether QRIS codes, e-wallet links or bank transfers—comply with PCI DSS standards. We never store full card numbers or wallet credentials on our servers.
No Data Resale
We do not sell, trade or rent your personal information to marketers or data brokers. Third-party access is restricted to payment processors and required regulatory authorities.
Incident Response
If a security breach affects stored data, we notify affected account holders immediately and provide transparent remediation steps. Our incident log is available upon request.
Policy Transparency
We update this privacy policy when our data practices change. Major revisions notify all active account holders via email. You can view revision history on this page.
Privacy Consistency Across ib88
| Mobile & Desktop Parity | Your privacy protections remain identical whether you access the lobby on phone or desktop. Encryption, data storage and contact preferences sync instantly across all devices. |
|---|---|
| Live Casino Covered | When you open live tables with Evolution, Pragmatic Live or other providers, our privacy framework wraps those sessions. External provider data policies appear in-session and are your responsibility. |
| Sportsbook Data Handling | Sportsbook bets, slip history and odds tracking follow the same encryption and retention rules as casino sessions. No separate privacy tier exists for sports vs. slots. |
| Payment History Retention | Deposit and withdrawal records—QRIS, DANA, OVO, GoPay—are kept for 36 months for regulatory audit and dispute resolution. Personal identifiers are encrypted throughout. |
| Bonus & Promo Data | When you check promotions or claim feature spins, we track your interaction to show you relevant offers. Marketing opt-out is available under 'Settings > Communications'. |
| Cookies & Analytics | We use essential cookies for login, session persistence and fraud prevention. Analytics cookies are optional; toggle them off in your browser settings without losing account access. |
| Account Closure Impact | When you close your account, personally identifiable data is anonymized within 30 days. Transaction logs remain for 36 months per regulatory obligation, but are not linked to you. |
What Our Privacy Practice Covers
Account Registration
We collect your name, email, phone and date of birth only to verify identity and prevent fraud. This information is encrypted immediately and stored on isolated secure servers.
Payment Processing
QRIS, DANA, OVO and GoPay transactions flow through PCI-compliant processors. We never see your full wallet credentials—only a tokenized reference and transaction timestamp.
Login Security
Your password is hashed with bcrypt and salted on our end. Multi-factor authentication via email or SMS is available to add a second verification layer to your account.
Game & Bet History
Slot spins, live table sessions and sportsbook slips are logged server-side for your records and dispute resolution. You can export this history from your account anytime.
Communication Preferences
Marketing emails and push notifications respect your opt-out preferences. Transactional messages—login alerts, payment confirmations—cannot be disabled for security reasons.
Data Retention & Deletion
After account closure, personal data is anonymized within 30 days. Transaction records are retained for 36 months per regulatory requirement. Deletion requests are processed within 14 days.